FAQ
Straight answers to the first ten questions.
If a promise is not operationally established — hours, 24/7 coverage, certifications — we will not invent it here.
Do you come to homes, or do I drop the computer off?+−
Coming to you is the default. We visit homes and small offices around Houston. If a repair is safer on a bench, we say so before we take the machine.
Do you work on both PCs and Macs?+−
Yes. Windows and macOS are both part of everyday work at The Nerd Network.
Do you help homes and businesses?+−
Yes. Residential, commercial, and small-business support are all in scope — the same technicians, the same plain explanations.
Which areas of Houston do you serve?+−
Houston and surrounding communities including The Woodlands, Spring, Conroe, Tomball, Magnolia, Cypress, Katy, Richmond, River Oaks, and Sugar Land.
Can you set up a new computer and move my files?+−
Yes. File transfer, email, printers, and a walkthrough so the new machine is ready the same visit whenever possible.
Do you remove viruses and malware?+−
Yes. We clean what we can, tell you if a wipe is safer, and help lock down passwords and backups afterward.
Can you fix Wi-Fi dead zones?+−
Usually. We walk the space, then recommend the smallest change that covers the rooms you named — not a stack of random extenders.
Do you offer 24/7 emergency coverage?+−
Only if a written agreement says so. Do not assume after-hours staffing from the website.
Will you try to sell me a new computer every visit?+−
No. If a repair or upgrade is the smarter spend, we say that. If replacement is cheaper than a dying machine, we say that too.
Next step
Tell us what is acting up
Use the short form. If you cannot work, say so. Existing clients should use Client Support.