Blog · September 30, 2026
Protecting Your Houston Home from Scam and Fake Support
Popups, lock screens, and unexpected phone calls claiming to be from Microsoft, Apple, or the IRS can throw any household into confusion. Here's how to stay safe and what steps to take before allowing anyone access to your computer.
In today’s digital world, scams are becoming increasingly sophisticated. A popup claiming your computer is infected, a lock screen with alarming messages, or an unsolicited phone call from someone claiming to be from a trusted company can all be signs of a scam. It’s important for Houston households to know how to respond to these scenarios to keep their data safe.
Recognizing the Signs of a Scam
The first step is to recognize the signs. If you see a popup message warning you about a virus and asking you to call a number, that’s a red flag. Legitimate companies like Microsoft and Apple will not reach out in this manner. Instead, they provide help through official channels. Similarly, if you receive a phone call from someone claiming to be from the IRS or another government agency asking for personal information, it’s likely a scam. Hang up and do not engage.
What to Do When You Encounter a Scam
If you encounter a popup or a suspicious phone call, the most important thing is to stay calm. Take a moment to assess the situation. If it’s a popup, do not click on anything in the message. Close the browser or restart your computer if necessary. For phone calls, politely decline to provide any information and hang up. You can always report these scams to the authorities, but never give personal details.
Protecting Your Computer
Preventing these scams is just as important as knowing how to respond. Make sure your operating system and software are up to date, as updates often include security patches. Additionally, consider installing reputable antivirus software that can help detect and block these types of threats before they reach you. Regular scans of your system can help catch potential issues early.
When to Seek Professional Help
If you’re unsure about a message or feel that your computer may have been compromised, it’s time to reach out for help. The Nerd Network is here in Houston to assist with any concerns you may have about potential scams or malware. We can provide a thorough check of your system to ensure everything is running smoothly and securely. Don’t hesitate to reach out if you have any doubts.
Book a Visit
If you’re dealing with a potential scam or if you simply want to ensure your systems are secure, get help at /contact or call (832) 413-2415.